Job Description

CornerStone Staffing is hiring for 5+ Call Center Customer Service/Collections Representatives in Winterville, NC!

Do you enjoy helping people and negotiating payments to bring accounts current? Apply Online TODAY!!!

Job Title: Customer Service/Collections Representative

Pay: $15.00 (Increases to $22 once hired on permanently!)

Location:  Onsite role in Winterville, NC

Schedules:

• Shifts:  Between 7 a.m. - 9 p.m.
• Days Off:  Two days off each week
• Weekends:  Availability needed for up to 2 Saturdays a month and 1 Sunday per quarter
• Overtime:  Mandatory overtime at the end of every month.

Example Schedule: (Will have two days off each week - They will rotate based upon the needs of the business)

• Monday - Friday: 8:00 a.m.-5:00 p.m. (2 shifts) and 12:00 p.m.- 9:00 p.m.(2 shifts)
• Saturday: 8:00 a.m. - 2:00 p.m. (Up to 2 Saturdays a month)
• Sunday: 2:00 p.m. - 8:00 p.m. (one Sunday shift per quarter)

Opportunity for a lot of Overtime at the end of each month!

Once hired permanently

• Monthly bonus incentives
• Exceptional benefits including 401K with 6% match and  pension plan
• Paid time off (Vacation, Sick, Personal, Mental Health days)

Job Description:  As a Customer Service Collections representative you will play a crucial role in managing delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities:

• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures

REQUIREMENTS:

• REQUIRED 1+ years of recent call center experience
• REQUIRED: Good Job Stability
• Basic computer and Microsoft Office skills.
• Strong time management and multitasking skills
• Self-motivated and strong initiative to succeed
• Able to meet performance metrics

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