Job Description

Come work for the best! As we continue to grow at Toyota Pasadena, we are looking to add a Bi-lingual/Chinese-speaking Sales Representative for our dealership’s Sales department. We offer our associates a team environment, great benefits, and ongoing training and support. Toyota Pasadena opened its doors over two decades ago. We are a family-owned business, and we strive to make you feel welcome and heard! 

No prior experience needed

Our employee benefits include:

• 401(k)
• Medical insurance
• Dental Insurance
• Vision Insurance
• Paid time off

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Satisfies the transportation needs of all vehicle purchasers, including internet sales inquiries.
• Communicates effectively with Internet and Retail customers and prospects according to their preferred method of communication, whether by phone, email or in person.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately.
• Delivers messages intended for other department promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Sells/leases and delivers a minimum of 10 units per month.
• Approaches, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Completes Safety Connect Registration for All New Vehicle Customers
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.
• Must complete 60 daily CRM engagements, 300 per week and 1,200 or more per month.
• Outbound phone calls, texts, emails, and videos sent all count as engagements.

• A Salesperson becomes exempt from completed engagement requirements if they sell 16 cars or more in a calendar month.

 The Sales Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.50 and $17.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

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