Job Description

Customer Service Representative

Onsite (Indianapolis, IN)

Starting Pay $18/hr,

4-month Temporary Contract with potential for extension

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client's team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Assist customers in resolving issues and complaints effectively.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with other departments to ensure customer satisfaction.
• Utilize computerized systems to track orders and manage customer accounts.
• Uphold company policies and procedures while delivering exceptional service.
• Demonstrate strong phone etiquette and professionalism in all communications.

Experience

• High school diploma or GED
• 6+ months of previous experience in customer service or a call center environment is preferred.
• Proficiency in using office software and computerized systems for data entry.
• Bilingual or multilingual abilities, especially in Spanish, are a plus, but not required.
• Excellent problem-solving skills with the ability to think on your feet.
• A commitment to providing outstanding customer support.
•  

For over 16 years, Calculated Hire has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Calculated Hire finds the people best-suited for your business. When you work with us, we work with you. That’s the Calculated Hire promise.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2411-153861

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