Job Description

Heritage Health Network (HHN) is a leading healthcare organization dedicated to improving the health and wellness of vulnerable populations in Riverside and San Bernardino counties. We are committed to providing Enhanced Care Management (ECM) to individuals at risk of hospitalization, supporting birth equity, and assisting those at risk of or living with limb loss. By integrating clinical care with essential social support, HHN delivers high-touch, person-centered services.

Position Overview: 

As a Community Health Worker (CHW) at Heritage Health Network (HHN), you will play a vital

role in connecting members with resources and services through our Enhanced Care Management (ECM)

program. This position focuses on addressing the diverse health and social needs of our members,

ensuring culturally responsive, community-centered, and compassionate care.

This role combines remote work, in-office responsibilities, and field engagements, with work

arrangements tailored to meet program and member needs.

Requirements

Key Responsibilities:

• Community Liaison: Serve as a key connection between HHN and the community, enhancing access to healthcare services and resources.
• Outreach and Engagement: Conduct proactive outreach activities to raise health education and awareness within the community.
• Healthcare Navigation: Assist members in navigating the healthcare system, ensuring they understand their care plans and steps needed for recovery and well-being.
• Emotional and Social Support: Provide crucial emotional and social support to clients and their families, especially in hospital or home settings post-amputation.
• Gap Identification and Solutions: Collaborate with the ECM team to identify gaps in care and develop solutions to address these gaps.
• Resource Facilitation: Facilitate connections to community resources, including social, educational, and financial assistance programs.
• Caseload Management: Manage a caseload of 60-75 members, meeting them in the community or at their place of preference.
• Documentation: Accurately document the dates, time, and nature of services provided to members, integrating this information into the member’s medical record.
• Plan of Care Participation: Participate in the development of care plans in collaboration with the member’s care team and licensed providers.

Qualifications:

• Lived Experience: Must have lived experience that aligns with and provides a connection to the members served. This can include experiences related to incarceration, military service, pregnancy and birth, disability, foster system placement, homelessness, mental health conditions, substance use, or being a survivor of domestic violence or exploitation.
• Cultural Competence: Shared race, ethnicity, sexual orientation, gender identity, language, or cultural background with the community served is highly valued.
• Passion for Service: Demonstrated passion for community service and healthcare, particularly focusing on vulnerable populations.
• Communication Skills: Exceptional communication and interpersonal skills, capable of engaging effectively with diverse groups.
• Organizational Skills: Strong organizational abilities, with the capacity to work independently and as part of a multidisciplinary team.
• Community Knowledge: In-depth knowledge of local community health needs, resources, and cultural nuances.
• Experience: Previous experience in community health work, social work, or a related field is preferred but not required.
• Bilingual Skills: Bilingual abilities are highly valued to better serve our diverse community.
• Mobility: Must be willing and able to travel within Riverside and San Bernardino counties for home visits and community engagement activities.

Benefits

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Sick Time and Paid time off.
• Paid Holidays
• Work Flexibility: Opportunity to work from home several days a week.
• Compensation and Incentives: Competitive salary with annual merit increases
• Quarterly Bonus opportunities
• Career Development: Opportunities for career advancement and professional development

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.

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