Job Description

Why do we need you ?

“This Job Matters”

What’s the job?

Under the supervision of the Service Center Supervisor or Manager, the Customer Account Specialist (CAS) is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents’ customer base.  The CAS will accurately process customer orders in an efficient manner to ensure we exceed our customers’ expectations. Additionally, the CAS-2 will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner.  The CAS is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions.  The CAS will adhere to policies and procedures currently in place and maintain the required level of service to our customers.

The CAS works within the parameters as defined by CertainTeed customer service standards and the Service Advantage guidelines.  The incumbent must analyze and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. 

Is this job for you ?

Required Qualifications

“Your Skills Matter”

What do you bring?

• A combination of formal education such as Bachelor’s Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience
• Excellent communication skills
• Excels at interpersonal and relationship management skills
• Prior experience with the ability to successfully resolve conflict
• Strong ability to multi-task
• Some exposure to building products and/or retail industry preferred
• Developed systems aptitude and Microsoft Office skills
• SAP experience required

A little more about us

“You Matter to Us”

What are our perks?

• We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to Proven demonstration of leadership behaviors
• Ability to influence at all levels of the organization
• Exhibits complex problem solving skills with the ability to consider impact to all aspects of the business
• Ability to multi-task with a high attention to detail and organizational skills
• Excellent communication skills
• Strong interpersonal and relationship management skills

To make sure nothing is forgotten

Desired Qualifications

• Demonstrates relentless customer service
• Flexibility in working hours 7:30am – 6pm with some overtime and occasional weekends
• Willingness and ability to work from home during inclement weather or emergency situations – requires home land phone line & internet
• Limited travel required - including but not limited to, yearly customer and plant visits
• Strong organizational skills
• Concise communication skills
• Team player
• Responsible
• Influencing Skills
• Highly developed interpersonal skills
• Unwavering personal values
• Intermediate excel and MS office capability
• Systems aptitude i.e. Sales Force/SAP
• Ability to multitask at a high level

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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