Job Description

Customer Service Representative (CSR)

100% Remote Job (Work from Home)| Netfor, Inc.
The Art and Science of the Customer Experience

Ready to launch a rewarding career helping people from the comfort of home? At Netfor, Inc., we’re hiring Customer Service Representatives to join our dynamic team. Since 1995, we’ve delivered world-class customer care to tens of thousands of clients across 6,000+ locations in the U.S., Europe, Mexico, and Canada. Now, we’re inviting you to be part of our legacy—providing exceptional service and growing your skills in a supportive, fast-paced environment! 

Why Netfor?

• Kickstart Your Career: No experience? No problem! We provide the training and tools to succeed in customer service and beyond.
• Real Impact: Assist callers with their questions and needs, making a difference one conversation at a time.
• Growth Opportunities: Gain experience with 100+ systems across industries like healthcare, retail, and B2B, with mentoring and development programs to fuel your future.
• Work-Life Balance: Enjoy a fully 100% remote role with a predictable Monday–Friday, 8:00 AM–5:00 PM EST schedule.
• Team Spirit: Join a thriving community rooted in Indianapolis, even from your home office.

What You’ll Do

As a Customer Service Representative, you’ll be the friendly voice supporting customers via inbound calls. We’ll train you to handle sensitive information with care, answer questions about our state agencies, programs, processes, taxes, and repayment programs, and provide clarity and next steps to those in need. Using our robust knowledge base, you’ll deliver exceptional service while documenting every case you touch. Your key responsibilities include:

• Address inquiries about state taxes, repayment programs, and related services.
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide.
• Handle sensitive customer information with professionalism and confidentiality.
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through.
• Delight callers with patience, empathy, and top-tier support, turning complex issues into simple solutions.

What We’re Looking For

• Conversational Skills : Fluency in English (spoken and written) is your superpower to connect with diverse callers!
• Communication Pro : Clear, confident, and friendly, with the ability to explain solutions.
• Multitasking Talent : Comfortable typing while talking (35+ WPM preferred).
• Customer Focus : A passion for helping others with patience and a positive attitude.
• Tech Savvy : Basic computer skills; Microsoft Office knowledge is a plus.
• Reliability : Self-motivated and ready to shine as part of our team.
• Customer Service Pros Wanted : We’re seeking professionals with a knack for exceptional service. Bring your skills from any industry, and we’ll train you to excel in ours!

Job Details

• Location : Remote
• Equipment : You will be supplied with equipment. 
• Schedule : Monday–Friday, 8:00 AM–5:00 PM EST, no nights or weekends!
• Start Date : 4–5 weeks after offer due to thorough background checks (we’re building a top-tier team!).

Compensation & Benefits

• Pay : Starting at $16/hr and competitive and based on your skills and experience.
• PTO : Up to 9.6 days (76.96 hours) in your first year.
• Benefits : 401k, health, dental, and vision insurance to keep you thriving.
• Growth & Wellness : Access to professional development programs and wellness initiatives to support your journey.
• Referral Bonus : Know someone perfect? Refer them and earn money if they’re hired!

Ready to Join Us?

If you’re passionate about helping people, and excited to grow with a company that’s been perfecting customer care for over 25 years, we want YOU! Apply today and let’s build something amazing together—starting with your career.

Apply Now!

• Apply Now!
• Submit your application online.
• Be sure to mention if a Netfor employee referred you (they’ll thank you for the referral bonus!).
• Questions? Reach out—we’re here to help!

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.

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