Job Description

Company: JD Service Now

Location: Durham, North Carolina

About Us:

JD Service Now is a reputable and customer-focused HVAC, Plumbing, and Electrical services provider with a commitment to excellence. We pride ourselves on delivering top-notch services to our clients, and our team plays a crucial role in ensuring that every job is completed efficiently and to the highest standards. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Durham. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Job Description:

As a Dispatcher at JD Service Now you will be an integral part of our operations team, responsible for coordinating and dispatching technicians to deliver exceptional service to our valued customers. Your exceptional organizational skills and ability to handle high-pressure situations will contribute to our success.

Key Responsibilities:

• Efficiently schedule and dispatch HVAC, Plumbing, and Electrical service technicians to customer locations.
• Prioritize service calls based on urgency and customer needs.
• Communicate with customers to provide updates on technician arrival times.
• Collaborate with field technicians to ensure efficient use of resources and timely job completion.
• Maintain accurate records of service calls and technician schedules.
• Assist in resolving any scheduling conflicts or service-related issues.
• Provide exceptional customer service and support to address inquiries and concerns.

Qualifications:

• Previous experience in dispatching, scheduling, or similar roles preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in computer software and dispatching tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Customer-focused attitude and problem-solving skills.
• Knowledge of HVAC, Plumbing, or Electrical systems (preferred but not required).

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• Employee discounts on company services.

JD Service Now is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application!

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