Job Description

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Job Information

Are you passionate about providing top-notch customer service and support in a dynamic, global environment? Do you excel in managing logistics and export processes while ensuring customer satisfaction? If so, we invite you to apply for the position of Export Customer Service Representative.

Role & Responsibility

• This role manages, assigns and supervise the tasks of the CSR’s (Customer Service representatives) and manages the resolution of customer issues.  This position also works closely with the Operations, distribution, logistics and compliance on improvements and decision making regarding export needs and issues.
• Responsible for all customer service aspects related to completes, attachments and parts.
• Manage access to “Doosan’s Passport” for the dealers and provide support to all district managers and dealers in that regard.
• Logistics, export, and process related issue resolution in regards to shipping, documentation, claims, lead times and customer service.  Acting as the main liaison between the dealers import and logistics departments and the factories.
• Work in coordination with the Korean support team in order to track orders, releases, in transit goods and issue resolution. Including pricing mistakes, discounts and documentation.
• This position is to provide Customer Service Support and Training to the Bobcat and Portable Power dealership network within South America, Central America, Mexico and the Caribbean; as well as end customers and business units. CSR interact daily with the Korea Team, regarding sales/pricing, information management, data-base, finance issues; as well as with the credit and collections team in Mexico. Also interact with the Europe and USA factory teams including the following departments: product management, shipping, exports, information management, planners and aftermarket customer service teams. Incumbent will also support upper management, district regional sales and service managers including aftermarket.
• Responsible for all customer service aspects related to completes, attachments and parts.
• Logistics, export, and process related issue resolution in regards to shipping, documentation, claims, lead times and customer service.  Acting as the main liaison between the dealers import and logistics departments and the factories.

Others:

• Proactive participation in issue resolution and follow up as it relates to operational and process functionality. Working with operations, IT and the required functional teams.
• Proactive support to the sales and service team anytime we encounter operational or logistic issues related to a particular dealer or country.
• Support the strategic initiatives and provide feedback on results.
• Daily backorder reporting and monitoring for parts, attachments and wholegoods.
• Proactive participation in issue resolution and follow up as it relates to operational and process functionality. Working with operations, IT and the required functional teams.
• Proactive support to the sales and service team anytime we encounter operational or logistic issues related to a particular dealer or country.
• Support the strategic initiatives and provide feedback on results.
• Daily backorder reporting and monitoring for parts, attachments and wholegoods for assigned countries.

Job Requirement

• Education Requirement: High School Diploma (or GED or High School education equivalent); or 5<10 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.
• Travel: Up to 10%
• Language Skills: Fluent in English, Spanish, and Portuguese
• Experience with Technology: ERP systems such as SAP, ORACLE, Microsoft.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. 

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