Job Description

Looking for an Internship or Externship for hospitality that meets your requirements? If the answer is YES, then look no further than SusieCakes as we have an extensive program to help you build on your schools program as well allow you to meet and interact with our Executive Team. This program is slated to run 1 full semester and is intended to give you a bigger picture of how our business runs.

This specific posting is for those students who are open to any of our locations and do not have a preference. Please visit our other postings if you have a desired location you wish to apply to.

PLESASE NOTE: Pay will be market wages and will also have tips included. No housing is offered in our internship program. Anyone who applies to this position should currently be enrolled in a baking & pastry program or a culinary focused certification program.

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests, and our community.

SusieCakes is different in that we want to focus on promoting from within which is why we are offering these limited number of Internships for students to participate in. We are a luxury lifestyle brand that focuses on a positive work environment, team member development and a hospitality career path. We are looking for people that have an affinity for leadership, enjoy learning business acumen, want to grow their own career, and those who have a passion for a team environment. Come join in the celebration by being a part of our Team!

DESCRIPTION OF DUTIES: As the Guest Service Intern, you will learn how the internal operations of SusieCakes works as well as learn key leadership skills that can be used as you pursue your hospitality management career. Our mission is to provide you with the knowledge around running the complete operation as efficiently as possible, while learning key leadership skills to coach and develop people internally.

Operations:

• Build a strong business acumen by exploring our operational objectives, policies, procedures and priorities of a successful business.
• Develop brand awareness by learning how we build strong connections with our guest and team members through our company values.
• Greet, welcome, and connect with our guests by maintaining service quality standards, handling guest orders and transactions.
• Learn the culinary journey and how to prepare product level PARs, follow recipes, and testing for quality checks

People:

• Connect with the General Manager to learn how we develop, motivate and coach our team members to instill a positive working environment.

Financial:

• Work with the General Manager to learn more about labor, cost of goods, and other operating expenses.
• Shadow payroll processing with the general manager.

Facility/Safety:

• Perform daily / weekly cleaning tasks and daily walkthroughs with the team
• Learn how to manage bakery maintenance

Leadership Attributes

• Live and model the mission, values and goals
• Possesses and demonstrates a “One team, One goal” philosophy
• Leads by example and demonstrates the standards of being a good team member
• Work in an organized, deliberate and fast-paced manner
• Possess a small business owner mentality and thrives in an entrepreneurial environment
• Remain calm and objective and presents fact-based case during emotional discussions

Qualifications:

• 1 year of experience in hospitality courses
• Or 1 year of restaurant/bakery/retail experience

Language Skills

• Must be able to read and understand English for safety purposes
• Must be able to communicate effectively with guests, managers, and team members

Physical Demands

• Must be able to lift up to 50 lbs.
• Must be able to work long periods of time standing
• Must be able to taste product for quality assurance i.e buttercream(s), cake(s) and cupcake(s)batter, cookie dough and other recipes as assigned

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