About Agentis Longevity
Agentis Longevity is pioneering care in hormone optimization therapy, peptides and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. Backed by Shore Capital, Agentis is rapidly expanding through M&A and organic growth across a fragmented and high-demand longevity market.
Role Overview
As the Office Manager, you are the operational heartbeat of the clinic. You will be responsible for running day-to-day operations at the Cleveland practice with a focus on maintaining a consistent, high-touch patient experience that reflects the brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered culture.
Key Responsibilities
Clinic Operations & Brand Representation
Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows.
Ensure the environment reflects the Agentis standard – clean, efficient, and welcoming.
Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint.
Patient Experience & Culture
Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency.
Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive.
Inventory & Administrative Oversight
Manage ordering and tracking of medical supplies, retail inventory, and office necessities.
Oversee front desk associates, setting expectations for performance, communication, and organization.
Maintain accurate and up-to-date patient records in the clinic’s systems.
Financial Operations
Process patient payments and support billing workflows in coordination with the central billing team.
Track and reconcile daily revenue, ensuring all financial processes are followed with precision.
Performance & Outreach
Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling.
Monitor and report key operational and clinical KPIs including:
- Practice Revenue
- Net Promoter Scores (NPS) for both Practice and Providers
- Clinical Protocol Adherence at 95%+ consistency
Professional Qualifications
2–4 years of experience managing operations in a healthcare, wellness, or retail setting.
Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment.
Familiarity with EMR, scheduling, CRM, and POS systems.
Ability to manage a team with empathy, structure, and accountability.
Passion for health, wellness, and helping others live longer, healthier lives.
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