The Patient Advocate and is available to both inpatients and outpatients to respond to any concerns, problems, or grievances they may have regarding customer service, patient rights and belongings. The Patient Advocate is responsible for advocating for the patient, assuring there are no violations of patient rights, that the patient feels safe in the facility and that the patient feels he/she is receiving optimal and safe treatment. The Patient Advocate will follow-up with Nurse Mangers, Department Directors, and any administrative personnel to assure resolution of the concern. All concerns will be placed in the Patient Advocate Log along with the follow-up letters sent to the patient when the concern is resolved. The Patient Advocate will complete monthly reports in a timely manner. Monitor scheduled and unscheduled visitations. The Patient Advocate will assist in collecting, inventorying, and distributing patient clothing as needed in a timely manner. The patient advocate must be able to think critically and communicate with a multi-disciplinary team. Must be able to meet established deadlines.
QualificationsEducation:
High School diploma plus 4 years’ experience in Behavioral Health required.
Bachelor's Degree from an accredited college or university, in social work, psychology, or another- health care field and one year experience in Behavioral Health preferred.
Experience :
The Patient Advocate meets with patients and/or family members per their request to listen to concerns and to assist in resolving those issues. The Patient Advocate requires experience in listening to and dealing with people who are upset and/or angry.
Additional Requirements :
CPR certification and CPI training behavior (SAMA) training on hire and annually thereafter.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449 .
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