Job Description
What To Expect
Tesla is seeking a Post Order Specialist dedicated to delivering exceptional customer experiences and supporting our mission to accelerate the world's transition to sustainable energy. In this role, you will be responsible for managing inbound inquiries, primarily assisting customers with post-order and post-delivery questions. This role requires a customer-first mindset, the ability to problem-solve efficiently, and a passion for helping customers navigate their Tesla journey.
The ideal candidate thrives in a high-volume, fast-paced environment, has a background in customer service and sales, and demonstrates a proactive, solutions-oriented approach to customer interactions. Tesla fosters a collaborative culture where teamwork is essential—we recognize and reward individuals who contribute to the team’s success.
What You'll Do - Deliver an exceptional customer experience by taking inbound phone calls and/or chats while ensuring a seamless customer experience
- Assist with Post-Order & Post-Delivery Support: Respond to inquiries related to order status, vehicle delivery, account management, and ownership questions
- Maintain Accurate Records: Log customer interactions, concerns, and resolutions with precision to ensure a smooth follow-up process
- Collaborate with Cross-Functional Teams: Work closely with internal departments to resolve customer issues, drive process improvements, and enhance overall satisfaction.
- Stay Informed: Continuously update your knowledge of Tesla products, industry trends, and best practices to provide expert-level support
- Adapt and Support Business Needs: Take on additional responsibilities as assigned to support evolving business priorities
What You'll Bring - Experience: A strong track record of success in customer-facing roles—whether in customer support, a call center, or retail—where delivering exceptional experiences is key
- Communication Skills: Clear, confident, and engaging—strong verbal and written communication is a must
- Organizational Skills: Ability to juggle multiple priorities, stay focused, and deliver results in a fast-paced environment
- Team Collaboration: Self-starter? Team player? Both? You should thrive independently while also building strong, collaborative relationships.Technical Proficiency: Comfortable navigating Microsoft Outlook, Office Suite, internet tools, and other internal systems
- Flexibility: This isn’t your average 9-to-5—evenings, weekends, and holidays may be part of the ride
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Job Tags
Holiday work, Full time, Temporary work, Flexible hours, Weekend work, Afternoon shift,