Dragonboat is the AI powered product operating platform for tech leaders and their teams to strategize, prioritize, deliver, and improve products that drive business results.
Dragonboat is a venture-backed, fast-growing SaaS startup making a splash in product management with a game-changing solution. We’re remote first company teams in Portugal and the US, supporting a diverse global customer base ranging from mid-size startups to unicorns and Global 1000.
Our team shares a passion for building excellent products and delivering exceptional value to our customers. Join us in building a fantastic company together.
We are hiring a Product Solution Manager as part of the Dragonboat Product team with a focus on guiding our customers in bringing relevant Dragonboat capabilities and modules to their product and portfolio operating workflows to enable effective decisions and faster customer and business outcomes.
This is a customer facing role where you work with customers 80% of the time and lend your knowledge and expertise to guide them to success. You will be working closely with the customer success team, sales team, and other revenue teams.
Responsibilities
Partner with customers in building rapid and incremental product activation and adoption roadmaps based on their readiness and product operating model maturity.
Demo and guide power users on how to set up, configure and use Dragonboat products throughout their product operating model to achieve value, supporting sales, CSM / relationship manager
As needed, effectively guide our customers on best practices around product operations, product portfolio management, OKRs and change management to speed up adoption and customer time to value. This may be done per customer or in webinar, community format
As part of the product team, monitor the success of onboarding and adoption to strategize adoption (Customer Engagement) roadmaps that maximize overall outcomes
As part of the product team, working with sales, success and support to strategize and prioritize feature enhancements.
Drive continuous process improvement for efficiency and quality of product onboarding, adoption and general product operating process.
5+ years of experience in portfolio management, product operations, program management or similar areas.
Change management experience e.g. changing operating models, lead process changes or introducing broad impact tools, is strongly preferred.
Strong experience in Product portfolio management and product ops.
Strong experience in agile product program management, PDLC.
Client management/ consulting/ customer facing experience.
Proficient knowledge of common task tools, e.g. Jira, Azure Dev ops, Rally, etc.
Effective communication and presentation skills at both exec level and team level.
Excellent time management and being able to handle multiple deadlines simultaneously.
Outcome focused approach in planning/ prioritizing work.
Adaptable, thrive in fast paced environment.
Team player, curious learner, proactive.
Perks
* Salary range are dependent upon many factors, including experience, skill level, and relevant past roles
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