Job Description

Full job description

WE ARE HIRING
Tiffin-Seneca Public Library is looking for a part-time Public Service Assistants to join our team. As a Public Services Assistant, you will help our patrons find library materials, answer their information needs, and check out materials for use at home. You will play a key role in helping the Library fulfill its mission of “Providing access to diverse materials, technologies, spaces, and experiences to enrich lives and encourage community.”

TO APPLY: Apply online via Indeed.com, or email your resume, cover letter, and professional references to [email protected] with “Public Services Assistant Search (11-24)” in the subject line; Applicants may also may mail materials to the library via USPS (77 Jefferson St, Tiffin, OH 44883) or drop-off paper copies at our Circulation Desk.

DEADLINE
This posting closes on 11/29/2024.

PUBLIC SERVICES ASSISTANT
POSITION DESCRIPTION

Job Title: Public Services Assistant
FLSA Status: Nonexempt
WFH Eligibility: No
Department: Public Services
Reports To: Public Services Manager

JOB SUMMARY
Under the Public Services Manager’s immediate supervision, the Public Services Assistant provides direct service to patrons at both the Information and Circulation desks, moving flexibly between the two locations as needed.

ESSENTIAL FUNCTIONS

• Creates a welcoming and inclusive environment for all patrons.
• Assists patrons or refers them to other staff members according to their needs.
• Performs standard circulation duties such as checking library materials in and out; processing holds; calling patrons; emptying the book drop; registering new borrowers; sorting materials for shelving, holds, or transport, etc.
• Performs standard reference duties such as answering reference questions, providing readers’ advisory services, helping patrons locate library materials, assisting with genealogy inquiries, answering the phones, etc.
• Assists patrons in learning to use library resources, library equipment, and personal digital devices.
• Participates in library programs and special projects as assigned.
• Creates and stocks displays based on library needs.
• Resolves incidents, problems, concerns, and conflicts according to library policies and procedures.
• Maintains regular and predictable on-site attendance.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service, communication, keyboarding, and telephone skills.
• Knowledge of the principles of Intellectual Freedom as they apply in a public library.
• Comfortable with effectively using and accurately explaining common technologies including computer hardware, software, and mobile devices such as e-Readers, tablets, and smart phones.
• Ability to work independently, accurately, and with attention to detail.
• Takes initiative, exercises independent judgment, and prioritizes workload effectively
• Ability to retain, follow, and explain organizational procedures, processes, policies, and operations.

SUPERVISORY RESPONSIBILITIES
None.

WORK ENVIRONMENT / PHYSICAL DEMANDS
Individuals may need to sit or stand for extended periods. Manual dexterity to manipulate library materials is required. The ability to communicate orally and in writing effectively is necessary. Job duties include reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The ability to do repetitive tasks with speed and accuracy is needed. Employees may need to carry, push, pull, or lift up to 30 pounds while using proper lifting techniques. Pushing and pulling fully loaded (50-100 pounds) book carts will be commonplace. The ability to work under pressure, coordinating multiple responsibilities simultaneously, and meet firm deadlines will be expected.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCHEDULE
24 hours per week, typically scheduled as three (3) eight-hour workdays. Includes at least one evening shift per week. Participates in department’s weekend rotation. Schedule will vary as required to meet the library’s needs.

REQUIREMENTS

• Bachelor’s degree from an accredited college or university strongly preferred.
• Acceptable Ohio Bureau of Criminal Investigation background check.
• Reliable transportation and the ability to report to work promptly.

PREFERRED QUALIFICATIONS

• Previous Public Library experience is highly desirable.

Tiffin-Seneca Public Library is an Equal Opportunity Employer. All Tiffin-Seneca Public Library staff are “At- Will” employees. This job description is neither a contract nor an all-inclusive list of duties.

Any individual who poses a direct threat to the health and safety of themselves or others in the workplace will be deemed not qualified for this position.

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 24 per week

Benefits:

• Employee assistance program
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Rotating weekends

Work Location: In person

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