Job Description

Description

Position Overview:

The key to Benchmark’s operation is the utilization of loan origination technologies such as Floify and Encompass. The Senior Lending Application Administrator is responsible for the analysis, configuration, customization, and maintenance of the loan origination system (LOS), as well as improving overall efficiency for end users. This position collaborates with line of business to implement enhancements to the LOS and external technologies.

Ideal candidates for this position have proven attention to detail, are highly analytical with the ability to solve complex business and technology problems and possesses an in-depth understanding of the mortgage industry and loan origination life cycle. Ideal candidates also have experience in working with others in a collaborative and coaching role.

Essential Functions of the Role:

• Partner with the business to understand departmental technology needs and translate them into efficient solutions with timely product completion.
• Review software releases and patches for the LOS to determine impact and actions needed for new features and bug fixes.
• Periodically review systems for technical debt to develop and implement plans for resolutions.
• Configure, maintain, and oversee the administration of the LOS including, but not limited to, customization and advanced coding business rules, custom input forms and fields, creating efficient workflows for users, customized reports, and other services.
• Monitor third party releases to ensure any system updates required are identified prior to the third-party release.
• Mentor Lending Application Administrators to include assisting with advanced rules as well as additional resources and plugin tools.
• Test rules within the system to confirm business needs are met and report/resolve defects, errors, and configuration issues.
• Create and maintain backups and documentation for all modifications and projects.
• Track and communicate progress, issues, risks, timeline impacts, and other relevant information to management and team.
• Other duties as assigned.

Classification: Full Time, Exempt 

Reports to: SVP Business Solutions

Positions reporting to this position:None

Essential Knowledge/Skills/Abilities:

• Extensive knowledge of Encompass
• Strong analytical and problem-solving skills
• Proven ability to prioritize and multi-task
• Excellent time management skills
• Ability to work across organizational boundaries
• Strong communication skills
• Knowledge of software development lifecycle
• Familiarity with third party Encompass solutions (DevConnect, API, TPO Connect)
• Comprehensive understanding of the loan process

 Experience Requirements:

• Minimum five (5) years residential mortgage experience required, wholesale and correspondent loan origination experience a plus.
• At least five (5) years of recent experience with Ellie Mae Encompass administration with advanced business rules required.

Education / Licensing Requirements:

• Bachelor’s degree or equivalent experience required.
• Advanced certification in Ellie Mae Encompass preferred.

Working Conditions:

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 25 lbs. occasionally.
• Minimal travel <5%.

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