Job Description

Location Bolingbrook IL
Job Title Product Owner


Notes from manager regarding Job Description:
We are creating a product team that is rolling out Service Now across the enterprise. Our initial focus is to migrate our ITSM ticketing management system (Cherwell currently) to Service Now ITSM. This will provide our Stores Distribution Center and Corporate Office to be able to log IT support tickets have it routed to the appropriate teams for resolution create tasks etc. So its a workflow platform that we plan to add more automations over time. But our initial focus will be to transition our current Cherwell ticketing system to Service Now.


Looking for a product owner who has Service Now experience and someone who has experience in the IT ticketing workflow would also be beneficial.
Automation and workflow experience.
May targeted deployment long term with he option to go perm
Retail experience is a plus
5 years of experience as a product owner
Agile user stories sprint planning
PO on the team. Several business analysts from Cognizant



REQUIREMENTS FOR CONSIDERATION

• Bachelors degree in Computer Science Engineering Business or related field required
• 4 years relevant work experience with at least 2 years in a product owner role and experience operating in an agile (scrum) environment.
• Experience in a digital eCommerce environment (API or data feed experience required)
• Experience with eCommerce APIs or data feeds & working with vendor partners.
• Experiencing using tools such as Jira Confluence Figma and SharePoint
• Experience leading teams in an agile setting such as facilitating ceremonies managing a backlog developing a release plan and writing user stories.
• Domainspecific expertise to support backlog development and blocker resolution
• Strong collaborator with crossfunctional teams across design product & technology
• Strong communication skills with ability to influence stakeholders communicate complex concepts and align the organization on required decisions
• Strong problem solver with the ability to manage and lead the team to a solution
• Experimental mindset to drive innovation empower others to fail learn and grow

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