Service Advisor job at Al Serra Auto Plaza Grand Blanc, MI, US

Job Description

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee) Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do. Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding. Responsibilities

Greeting customers and directing them to an available technician
Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
Overseeing and managing the service center’s scheduling and workflow
Informing customers of changes in service or when their vehicle is ready to be picked up

Qualifications

Values – integrity, drive, team player
Ability to learn and follow body shop process
Ability to learn and utilize diagnostic tools and special equipment
Possesses ASE (level 2 or above) or State Technician Certification(s)
Body Shop experience with import or domestic brands and automotive service-related operations
Experience in dealership systems

Benefits

Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
Vacation time, generally ranging from one week up to three weeks per year based on time of employment
Life Insurance
Disability - both Short Term and Long Term
Employee discounts on New and Used vehicles
Flex Spending Available

Job Tags

Full time, Temporary work,

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