Job Description

SUMMARY: The Talent Acquisition and Retention Specialist is responsible for developing and executing strategic plans to attract talent to NSO while also implementing initiatives to develop and retain existing employees, ensuring a high-quality workforce by managing the entire recruitment lifecycle from sourcing candidates through onboarding new hires, working with supervisors to meet employee learning and development needs, and identifying and addressing factors that may lead to employee turnover. The position requires maintaining confidentiality of all employee issues to the extent allowed under applicable law and ethical standards established for HR professionals.

ESSENTIAL FUNCTIONS:

Talent Acquisition:

• Collaborate with internal stakeholders to understand the talent needs of the organization, analyze staffing levels and projections to forecast workforce needs.
• Conduct market research to identify potential talent pools and trends.
• Develop strategies for sourcing and acquiring a workforce to meet NSO’s needs and be competitive in the job market.
• Work with internal stakeholders to develop, update, and post job descriptions and postings across various platforms.
• Develop and maintain relationships with external recruitment agencies and professional associations and other potential sources for candidates.
• Use sourcing strategies that include online postings, professional networks, job fairs, and job boards to identify qualified candidates.
• Craft recruiting emails to attract passive candidates.
• Work with internal stakeholders to develop internal candidates for promotions and transfers; manage internal referral program.
• Develop and oversee intern programs.
• Use the HRIS hiring system to receive and screen resumes/applications.
• Complete pre-screen interviews with candidates to assess fitness and qualifications.
• Manage the interview process, including collaborating with and training hiring managers on developing interview questions, conducting effective interviews, scheduling, coordinating with hiring managers, and providing feedback.
• Facilitate the job offer process, including offer letter preparation and communication with candidates.
• Coordinate and oversee screening (drug testing, references, background checks, MVR’s) of all candidates with a conditional offer of employment; verify licensing, certifications, etc.
• Develop and implement employee onboarding processes to ensure smooth integration into the company.
• Facilitate transition of candidate to employee, including collaboration with supervisor to develop training schedule and coordination of all appropriate work resources.
• Conduct initial orientation with new employees, ensuring accurate completion of pre-employment requirements, review of policies, and enrollment in benefits.
• Coordinate monthly formal new hire orientation programs to introduce new hires to the agency.
• Develop and oversee internal mentorship programs.
• Facilitate feedback during an initial period of employment.
• Ensure all documentation related to recruitment, screening, and initial onboarding is properly gathered and uploaded into the HRIS system.
• Develop and oversee administration of candidate experience surveys.
• Provide monthly reports on talent acquisition and retention metrics.

Talent Development and Retention:

• Collaborate with others to develop training resources for employees.
• Collaborate with supervisors to identify and address training needs and development plans; track and develop strategies to improve time to productivity.
• Coordinate quarterly lunch and learns and/or staff meetings.
• Develop and administer retention surveys, town halls/focus groups, and analyze employee engagement data.
• Design and implement employee recognition programs and events.
• Draft employee communications.
• Oversee administration of the performance management program and processes.
• Identify and implement assessment tools applicable to various positions.
• Conduct exit interviews to understand reasons for employee departures.

Additional Duties:

• Assist with maintaining the HRIS system and paper files, including applicant tracking and employee files.
• Assist with processing payroll.
• Ensure compliance with labor laws and company policies.
• Participate in orientation/policies and procedure reviews.
• Address basic employee inquiries and escalate issues when necessary.
• Maintain accurate records for all company drivers, including licensing information.
• Track and update driver training and safety certification records.
• Support HR initiatives and projects as needed.

JOB REQUIREMENTS:

• Minimum 2 years proven experience in talent acquisition and retention strategies.
• Minimum 2 years of human resources experience, including working with an HRIS system.
• Valid driver’s license and auto insurance.

SKILLS AND ABILITIES REQUIRED:

• Strong sourcing and screening skills, including proficiency with Applicant Tracking Systems.
• Excellent oral and written communication skills.
• Strong presentation and interpersonal skills.
• Ability to analyze data and identify trends.
• Experience with social media recruitment.
• High sense of ownership and urgency.
• Ability to work independently with little direction.

WORKING CONDITIONS:

• Majority of time spent in an indoor office setting.
• Frequent inter-city travel required.
• Moderate physical activity, primarily administrative work.

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