Job Description
Raines Co. - Your Future is Now!
Position Summary: The Operations Manager helps the General Manager oversee all operations of the hotel to ensure the day-to-day business activities run smoothly.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, an Employee Referral Bonus Program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions
- Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potential issues
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- Supervise staff in multiple departments as needed • Provide hands-on support for front office operations
- Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Follow-up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately
- Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
- Ensure a safe and secure environment for guests, employees, and hotel assets
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
* Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Owners and/or Principals – regarding operational updates and current issues
- Vendors – to resolve any vendor performance issues, etc.
- Regulatory agencies – regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
Qualifications
- Minimum four years of progressive experience in hotels or related fields or a bachelor’s degree and one year of related experience or an associate’s degree and two years of related experience
- Proficient in Microsoft Office or similar computer applications
- Prior Operations Manager or Assistant General Manager experience
- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- Experience with brand's PMS and Point of Sales systems preferred
- Less than 25% travel requirement.
- Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
- Must speak English fluently
- Must have excellent written and oral communication skills
- Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used
- Ability to effectively multi-task
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Job Tags
Full time, Local area, Immediate start,